PULSE is the official magazine of IAOP®: The Association with Collaboration at its Core.
Featured Stories
A Look Back at OWS2.0 | COVID-19 Resources | In the Industry | Impact Sourcing Initiatives | IAOP Awards’ Winners… and So Much More
IAOP’s World Summit… 2.0
GLOBAL OUTLOOK: QUEST FOR GROWTH AMID THE TURMOIL
Economist Dr. Marci Rossell, former CNBC chief economist and co-host of Squawk box, provided a riveting keynote presentation.
FIRESIDE CHAT: GBS FOR MORE THAN SHARED SERVICES
Panelists explored how leading companies use GBS for to accelerate revenues, launch products, optimize operations.
AHEAD TALKS: TECHNOLOGY, FUTURE WORKFORCE
Like the TED Talks, keynote speakers Eric Clark, Claude Marais and Kevin Parikh serve up three fast-paced 20-minute talks.
OWS2.0 TAKES THE SUMMIT EXPERIENCE TO NEXT LEVEL
Fast-paced networking with professionals who have the same passions. Keynote speakers who inspire and make you think. A collaborative community sharing a common mission to make each other stronger. People caring to make a difference… 2.0 at IAOP’s World Summit.
BEYOND BRAINSTORMING: DESIGN THINKING DELIVERS REAL SOLUTIONS
BEYOND BRAINSTORMING: DESIGN THINKING DELIVERS REAL SOLUTIONSTraditional solutioning begins with an assumption we already understand the problem. Teams brainstorm and focus on a linear solution development cycle. Design thinking ensures correct problems are addressed, streamlines business processes, increases shareholder value.
THE FUTURE OF WORK: UNLOCKING HUMAN POTENTIAL
THE FUTURE OF WORK: UNLOCKING HUMAN POTENTIALDisruption is changing everything but perhaps is having the greatest impact on the workplace, as was evident from the compelling presentation by Katherine LaVelle, Managing Director, Strategy, Accenture on the Future of Work: Unlocking Human Potential.
Global Health Crisis Brings IAOP Community Together
About a month after IAOP gathered in Florida for OWS2.0, the world came to a halt as the COVID-19 crisis dramatically impacted entire nations, organizations and individuals.
Wherever you are located, we all share a disruption like never seen before that will likely change the way we live and work into the future. But our IAOP community is resilient and staying strong. We are optimistic and appreciative.
Compassion shines through as people around the world display acts of kindness.
Impact Sourcing at the Summit…
IAOP HONORS LEADERS IN IMPACT SOURCING
The Impact Sourcing award evaluates how buyers or providers create jobs in underserved areas, anywhere in the world. Winners are chosen based on how they impact local communities with jobs and efforts undertaken to ensure success in these communities, i.e. outreach and training programs.
A powerful partnership between RRD and an Indian BPO provider has delivered outstanding business results while transforming the lives of youth.
With a social impact mission of positively impacting one life or family for every person employed by the company, Sutherland can’t do it alone.
When asked about its employment practices, global sales and marketing company Televerde says, “it hires winners, not inmates.”
As a provider of nearly half a million people globally in facility services, ISS takes its responsibility as an employer seriously.
Is Your IT Team Configuring & Deploying Hundreds (Or Thousands) Of Laptops? You Are Probably Doing Telework All Wrong:
If you are sending custom configured laptops out to your newly telework-enabled workforce, you are probably doing telework the wrong way.
Data risk and intellectual property security have become huge concerns now that laptops and workers are no longer in centralized workplaces. Though there are fully mature cloud-based companies, most are somewhere midway along the evolutionary spectrum.
In recent weeks there have been many cases of companies proudly boasting how they were able to purchase, configure and mobilize thousands of laptops on short notice, getting them out of customs, and into the hands of newly isolated workers.
Why?
Unstoppable Women…
IAOP HONORS WINNERS: RED LADDER WOMEN IN OUTSOURCING AWARDS
The HCL Red Ladder Women in Outsourcing Awards are uniquely positioned to identify, recognize & award high performing and high potential women leaders, and leverage them as role models for other aspiring women. This gender inclusion program identifies high performing women and supports them in taking steps toward effective leadership roles.
EMPOWERING WOMEN COMES NATURALLY FOR CHITRA RAJESHWARI
Through her work at Avasant Foundation and IAOP’s Women Empowerment, Leadership and Diversity community, it’s easy to see she’s a natural champion for women.
SEEING POVERTY FIRST-HAND MOTIVATES RISING STAR DYNAH KENT
The poverty Dynah Kent has seen in her native land of the Philippines motivates her to make a difference in both her work in offshore outsourcing and through her volunteerism.
KATE NORTH ADVANCES WORKPLACES AND WOMEN
Throughout her 25-year career, Colliers’ Kate North has been an advocate for both workplaces and women, and she is equally passionate about both.
In the Industry…
COVID-19 has raised many questions about how to balance protecting consumer data privacy with the greater need for collecting and sharing health information with the government and other parties for public safety. Is it legal to ask employees and visitors entering buildings if they have experienced coronavirus illness or symptoms? Are companies allowed to disclose if an employee has tested positive? How long should companies hold on to personal data they receive?
Our economy is now truly global, meaning companies grow, change, and become increasingly complex. More people are involved in day-to-day business, more data is locked in disparate systems, and there is more unpredictability – thanks to political developments or global epidemics. Therefore, business processes become very complex, variable and difficult to control, creating additional costs or even risks for any business.
Located at the crossroads of Europe and Asia, Georgia is ranked seventh globally in the World Bank’s Ease of Doing Business annual index. This small Eastern European country boasts not only an easy and accessible investment environment but also a rich, diverse cultural heritage and unspoiled nature coupled with a typically booming tourism industry. Given the location, time difference, language ability and availability of skills at much-reduced costs, Georgia remains an excellent option for finding the right people and forming teams to help get quality services to Western markets quickly. I
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