P&C insurers that develop and implement a future-ready touchless claims operating model leveraging intelligent automation, innovation, and right-shoring with customer service at its core will be considered true champions in adopting touchless claims. Kanhiya Singh (Senior Solution Consultant, Capgemini’s Business Services) highlights the benefits of adopting a touchless claims processing operating model, and how Capgemini’s Touchless Claims for P&C Insurance solution transforms your insurance company into an agile, data-driven, customer-centric function that delivers improved customer experience, operational efficiency, and accuracy across your entire claims value chain.