Member News & Events

IAOP Members have the opportunity to promote important company announcements. From awards, mergers and acquisitions to conferences and recent publications, this is the place to find all the latest member news and events. To submit a press release or relevant details, email      

A research paper and essential guide for manufacturing and CPG firms by Capgemini with NelsonHall

Supply chains today are under pressure like never before, with a more volatile and complex global trade environment putting pressure on business leaders to move to more autonomous supply chains. This paper by NelsonHall identifies the challenges in supply chain transformation and the benefits organizations are looking for from the implementation of an autonomous supply chain. Based on interviews with 50 supply chain leaders in major enterprises across North America, the UK, and Europe, this paper aims to assist supply chain leaders in major manufacturing and CPG enterprises in understanding and benchmarking their supply chain issues and approaches to supply chain transformation.


Georgia creates favorable environment for IT and Business Process Outsourcing investors

In its continued efforts to strengthen Georgia’s position as a superior investment destination in eastern Europe, a new set of incentives were initiated recently aimed at attracting foreign investments in Business Process Outsourcing and ICT.  

Enterprise Georgia, a state investment promotion and economic development agency under the Ministry of Economy of Georgia has launched a new financial support mechanism “FDI Grant”, which covers key growth sectors for Georgia, including Business Process Outsourcing/Business services. By employing a minimum of 200 associates and investing a minimum of 1.5 million USD in business services delivery project, foreign companies can receive up to 230 000 USD grant from Enterprise Georgia as a reimbursement of costs related to staff training and/or infrastructure. On top of that, a new tax incentive is available for IT companies, who serve foreign markets from Georgia. “International Company”, a newly introduced preferential tax regime by the Ministry of Finance of Georgia enables IT companies to benefit from reduced profit and personal income taxes to a flat 5%. Regular rates are 15% for profit tax and 20% for salary-related personal income tax in Georgia. Moreover, reinvested profits are not taxed in Georgia.


Capgemini named a Leader in Everest Group’s PEAK Matrix® for Finance and Accounting Outsourcing (FAO) Services 2020

Capgemini is positioned as a Leader in Everest Group’s PEAK Matrix® for Finance and Accounting Outsourcing (FAO) Services 2020 report. Capgemini has held the Leader position for seven consecutive years. This is tangible proof of our capabilities to deliver best-in-class FAO services, leveraging our deep industry and finance and accounting (F&A) domain expertise, and our global delivery presence.


Capgemini’s Digital Employee Operations Powered by ServiceNow®

Learn how Capgemini’s Digital Employee Operations Powered by ServiceNow enhances your employee experience through implementing next-generation, digital HR operations with:

  • 90% employee satisfaction
  • 80% increase in first call resolution
  • 10-20% increased efficiencies from day 1
  • 20% faster ticket turnaround time

Capgemini’s Digital Employee Operations Powered by ServiceNow puts your employees at the center of your HR strategy across the hire-to-retire lifecycle. This transforms your HR function into one that delivers an enhanced employee experience, decreased cost, increased productivity, and enhanced resource efficiency.

As part of Capgemini’s Digital Employee Operations (DEO) portfolio, our solution delivers a broader and deeper digital employee experience through a consumerized, omnichannel employee helpdesk that leverages next-generation contact center operations driven by intelligent automation. This enhances interaction with your employees using the most appropriate channel for the inquiry type, employee grade, and service level, thus raising the value of your HR function to deliver a range of tangible business outcomes. In turn, this helps you create – what we call – the Frictionless Enterprise.


Touchless Claims for P&C Insurance - Capgemini

Capgemini’s Touchless claims offer leverages intelligent automation, artificial intelligence (AI), underpinned by continuous insights powered by data, to deliver a range of tangible business outcomes, including:

  • Up to 4% improvement in loss ratio
  • 30–40% decrease in loss adjustment expenses (LAEs)
  • 10% reduction in claim intake costs
  • Faster claims settlement enabled by straight-through processing
  • Improved customer satisfaction through a differentiated claims experience

Read about how Capgemini’s Touchless Claims for P&C Insurance offer can implement seamless, digital convenience across your entire P&C claims value chain. Our proven end-to-end capabilities, best-of-breed technologies and assets, and extensive experience in integrating ecosystem partners helps you optimize your entire claims value chain – enabling, what we call, the Frictionless Enterprise.


The five fundamentals of the Frictionless Enterprise - Capgemini

There are five fundamentals prerequisite to establishing solid foundations for an organization in which information flows seamlessly between people and processes, intelligently, and as and when it is needed. Achieving it doesn’t mean the arbitrary application of technology, rules, or processes. It entails whole new, digital ways of thinking and working, combined with the capacity to constantly adapt itself to new contexts.

This article explores Capgemini’s Frictionless Enterprise and how it leverages the latest thinking, organizational design, and intelligent solutions to achieve our goal of delivering effortless, touchless, and “frictionless” operations for our clients.


The next normal | What does 2021 hold for the BPO Industry? - Enterprise Ireland

Join our panel of experts  in the BPO industry as they bring you global insights and best practices from 2020 and what to look out for in 2021

Tuesday, 1st Dec 2020 | 11am ET | 45 minutes


VeriCall Finds the Ideal Home in Scotland to Expand - Scottish Develoment International

Access to talent, skills training and digital technology helped London-based global business services firm, VeriCall choose Scotland as a location to scale up its operations.


Ashurst Global Law Firm Raises the Bar for Service Delivery From Scotland - Scottish Develoment International

Since opening its Global Centre of Excellence in August 2013, progressive global law firm Ashurst has found that Glasgow is the perfect location to expand its full range of business-critical functions. The firm is benefiting from the city’s high calibre graduates to help transform how it delivers its legal services to its clients across the globe.


E-signatures 1: the legal landscape, opportunities and risks - CMS

CMS D-Code: E-signatures series

D-Code is our D programme to help in-house legal teams get to grips with all things digital and data. In this series, to coincide with the launch of the CMS Guide to Electronic Signatures and E-signing platforms, we explore the latest law, technology and market practice of this important and fast-evolving area. You will have the opportunity to share your comments and questions in our live Q&A.

E-signatures 1: the legal landscape, opportunities and risks

In this session, we set the scene with:

  • Some jargon-busing to demystify and differentiate: electronic signatures, electronic seals and advanced qualified electronic signatures
  • An overview of the latest law and guidance on validity in both England & Wales and Scotland
  • Some grey areas and scenarios in which particular caution is required


Capgemini named a Leader in NelsonHall’s Cloud-Based HR Transformation

Capgemini is delighted to have been positioned as a Leader in NelsonHall’s Cloud-Based HR Transformation analysis in the Overall market segment and the Multi-Country Focus market segment.

The report acknowledges Capgemini’s strengths in cloud HR transformation services across large market HR geographies (US, UK, Europe, and Australia), including:

  • Digital design thinking with a robust methodology and delivery capability for digital solutions through our Digital Global Enterprise Model (D-GEM) platform
  • A holistic approach to delivering a deep technical stack
  • The capability to deliver digital learning solutions with a knowledge center focus
  • The ability to support all three primary human capital management (HCM) technologies: Workday, SAP SuccessFactors, Oracle HCM.

Leaders are vendors that exhibit a high capability relative to their peers to deliver immediate benefit and a high capacity relative to their peers to meet future client requirements.


Touchless Endorsements for Property and Casualty (P&C) Insurance

Learn how Capgemini leverages intelligent automation and artificial intelligence to transform its clients’ insurance companies into an agile, data-driven, customer-centric function that delivers a range of tangible business outcomes, including:

  • 50–60% increase in processing efficiency
  • Enhanced customer experience
  • Increased accuracy, turnaround time, and scalability
  • Improved speed-to-market.


Syngenta reimagines its HR for an enhanced employee experience

Through its partnership with Capgemini, Syngenta standardized its global HR processes, leading to the introduction of best-in-class digital tools to achieve greater effectiveness and a better employee experience. This led to a range of tangible benefits, including:

  • 58% to 90% increase in employee satisfaction
  • 75% reduction in customer complaints
  • 90% of tickets resolved in two days resulting in faster and more effective ticket resolution time
  • 30% cost reduction in HR operating costs from 2012–2015, followed by an additional 40% cost reduction resulting from the “HR Next Generation” program.


Messer Gases develops a new approach to collections

In partnership with Capgemini, Messer Gases improves the effectiveness of its credit-to-cash collections by updating the Webcollect tool, rewriting existing business practices, and restructuring its collections team.

The results:                  

  • 30% cash flow increase
  • 40% reduction on past due payments
  • 72% decrease in unapplied cash during month-end
  • 100% portfolio penetration


4 pragmatic turnkey solutions by Capgemini to build a resilient enterprise!

COVID-19 has triggered global instability that is putting immense pressure on business leaders to generate secure outcomes for their organizations. Capgemini’s crisis care package offers provide practical and turnkey solutions that help your organization to mitigate the disruption caused by COVID-19 and deliver tangible business outcomes. The crisis care package offers enable organizations to:

  • Respond – limit the business disruption
  • Restore – stabilize and get back to business faster
  • Relaunch – perform and reimagine the new or next normal to build a resilient enterprise.


Acquire BPO announces The SMART Group acquisition

Acquire BPO – Australia’s leading customer experience and business process outsourcing provider –has announced its 100% acquisition of Melbourne call centre outsource provider The SMARTGroup, which will support the company’s local service offering.


Supply Wisdom Releases Ranking of 60 Countries on Geopolitical Risk (The 2020 Geo-Political Risk Map)

In today’s business environment, Geo-Political risks pose the greatest threat of business disruption to your global operations. Explore how commonly used sourcing destinations rank on Geo-Political Risk. Contemporary corporations are dependent on third parties geographically dispersed across the globe. Enterprises are increasingly aware of the need to monitor their third parties. However, what they often fail to realize is the potentially devastating impact of risks specific to the location in which their third parties or global operations reside, and the ongoing monitoring required of these location-based risks to minimize or avoid business disruption.



Capgemini Named a Leader and Star Performer in Finance and Accounting Digital Capability Platform Solutions (F&A DCP)

Capgemini is delighted and proud to have been positioned as a Leader and Star Performer in Everest Group’s PEAK Matrix™ on Finance and Accounting Digital Capability Platform Solutions (F&A DCP). The report acknowledges Capgemini’s “strong digital frameworks such as ESOAR and D-GEM for process transformation to drive digital adoption and aid enterprises in scaling up their PEAK Matrix™ Star Performerdigital investments” and “strong vision for ‘Intelligent Process Automation’ – bringing together multiple digital levers such as automation, analytics, and AI to augment the human workforce with a vertical end-to-end approach of upstream and downstream processes.”



NIX Announces upMessage on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

NIX has announced it has launched an application for simple business communication via SMS mailing, upMessage, on Salesforce AppExchange, thereby empowering customers to connect with Salesforce users in a safe and convenient way. The customizable app provides both inbound and outbound SMS, covering up a few mobile providers and directly integrating within a Salesforce platform, so there is no need for other plug-ins to contact Salesforce clients. NIX is proud to announce that upMessage corresponds to the Salesforce’s UI, security and best practices standards. NIX’s customers can now benefit from quick and safe business messaging within the upMessage application.



R3P Consulting Limited Expands Outsourcing, Vendor Management & Risk Consulting With Supply Wisdom Third-Party & Location Risk Intelligence

R3P Consulting, specialists in Outsourcing, Vendor Management & Third-Party Risk Management (TPRM), are pleased to announce the signing of a VAR agreement with Supply Wisdom, providers of real-time and continuous Third-Party and Location Risk Intelligence. The partnership provides Canadian clients with local client support to the most comprehensive and trusted intelligence and monitoring of third-party and location risks available today.



Pro Progressio: Outsourcing & More Magazine

Pro Progressio is a foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is the promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment. The foundation is using Outsourcing Portal and Outsourcing & More Magazine (Polish-English outsourcing industry media) to achieve the goals and is also a membership project run by Pro Progressio. The members of the Club are cities, development agencies, consulting organizations, real estate developers and other organizations in the outsourcing industry environment.

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