| EDUCATIONAL TRACKS
Strategies for Tomorrow’s Success How to make outsourcing and all forms of flexible resourcing not just successful today, but well into the future. Chaired by Danny Ertel, COP, Partner, Vantage Partners
· Strategic Outsourcing: Microsoft & Accenture Taylor Hawes, Controller, Global Platforms & Operations, Microsoft
· Research on Rapidly Emerging Legal Process Outsourcing Arie Lewin, Professor, Duke University, Fuqua School of Business Jeff Russell, Director of Research Operations, Duke CIBER
· Contrasting Captive versus Outsource Strategies for Global Talent Sourcing: Experiences from a Case Study Shailendra Kumar, Senior Director, GMAC Financial Services Rachna Kumar, Professor Information Systems and Technology, Alliant International University San Diego
· Risk Management in Outsourcing Transactions: Finding the Balance between Certainty & Flexibility – An Air Canada Case Study John Beardwood, Attorney, Fasken Martineau David Perez, Senior Counsel, Commercial & IT, Air Canada Jeffrey Kastner, Manager Sourcing, Air Canada
Customer Experiences
A showcase of actual customer experiences and best practices. Chaired by Krishnan Ethirajan, Director, PricewaterhouseCoopers
· The Near and Long Term Impact of the Global Financial Crisis on Offshore Outsourcing Charles Aird, COP, Senior Managing Director, PricewaterhouseCoopers Arie Lewin, Professor, Duke University, Fuqua School of Business
· Offshore Outsourcing to India: A Business Case Carol Kuntz, Vice President of Operations, CNA Insurance Jyotsana Garg, COP, Consultant, CNA Insurance
· Making the Provider a Part of Your Company – A Case Study: Partnership with America’s Highest Rated Full Service Investment Brokerage Firm Rich Etzkorn, Senior Vice President, Colliers Turley Martin Tucker Chuck Rogers, Branch Administration, Edward Jones
· The 2nd Generation Outsourcing Experience: McKesson and CB Richard Ellis Matt Werner, Principal, CB Richard Ellis Frank Robinson, VP - Corporate Real Estate, McKesson Corp
· Approach to Strategic Sourcing – Case Study Joann Martin, PMP, COP, Director Strategic Alliances, Pitney Bowes Andrew Kokes, Vice President-Marketing, Sitel
· The China Experience: A Case Study of Calix Success in Network Product Development Outsourcing to Neusoft Walter Fang, VP, Neusoft Corporation & President of Neusoft America Inc. Mehdi Bradaran, Senior Director, Product Operations Engineering, Calix
Provider Experiences
Experiences, issues, and solutions of special interest to outsourcing service providers. Chaired by Bill Hall and Kyle Andrews of Pretium Partners
· Outsourcing and Public-Private Partnerships Jean-Francois Poisson, COP, Principal Director, SNC Lavalin
· The Emergence of a Global Integrated Enterprise Bill Payne, BTO EMEA Industrial Leader, IBM
· eSCM-SP Adoption: Benefits and Impact on Sourcing Competence of Sourcing Best Practices Amitabh Chaudhry, CEO, Infosys BPO Harun Rashid, Vice President and Director IT, Phoenix Health Systems, Children’s Hospital of Pittsburgh Moderator: Dr. Jane Siegel, Director, Carnegie Mellon University
· Office of Strategy Management – Additional Value in Outsourcing Sven Govaars, Senior Vice President, Strategic Resources Group, Colliers International
· The Other Virtualization Nathan McNeill, VP of Product Strategy, Bomgar Corporation
· The Service Provider Challenge: Attracting and Retaining the Right People Ted Ardelean, Director, Segment/Product Marketing, Océ Business Services
The Management Science of Outsourcing
Explore the disciplines, tools, and processes that will shape the management science of outsourcing. Chaired by Matt Shocklee, COP, President, Global Sourcing Optimization Services
· Taking Back Control of the Enterprise Matt Shocklee, COP, President, Global Sourcing Optimization Services
· Where the Rubber Meets the Road Stephen Hunsberger, Director, NewsCorp Dow Jones
· Presentation of Research from University of NSW and University of Phoenix Jagdish R. Dalal, COP, Managing Director, Thought Leadership, IAOP Timothy M. Devinney, AGSM Professional Research Fellow, Australian School of Business Rolando T. Espiritu, Engineering Program Manager, Hewlett-Packard
The Management Profession of Outsourcing Learn how to build and advance in your career as an outsourcing professional. Chaired by Lori Blackman, President, DNL Global
· Outsourcing Professionals: Blackbelts for a Flat World Kurt Kohorst, COP, Vice President, Liberty Mutual Insurance Julia Santos, COP, Director, Worldwide Strategic Outsourcing, Johnson & Johnson Consumer Group Moderator: Lori Blackman, President, DNL Global
· The Outsourcing Professional’s Toolbox Neil S. Hirshman, COP, Partner, Kirkland & Ellis
· Key Components of an Outsourcing Agreement William P. Metz, COP, Global Business Services, External Business Development Manager, Procter & Gamble
· Career Management: Reinventing Yourself Joe Carroll, VP Human Resources, IST Management Services
· Implications of a Maturing Outsourcing Industry on the Role of Strategic Sourcing Organizations Peter Bendor-Samuel, President, Everest Group
Corporate Social Investment Through Outsourcing
Learn how making social investments through outsourcing is providing exceptional returns for business and society.
· Socially Responsible Outsourcing From the Ground Up Jeremy Hockenstein, CEO, Digital Divide Data
· Socially Responsible Outsourcing: Doing Good While Doing Well Robert Williams, Retired Exec. VP, Asia Pacific, State Street Corporation
· Outsourcing to “Green” Your IT Richard Corley, Partner, Blake, Cassels & Graydon, LLP
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