Program  •   Workshops •  Networking & Social Events •  Sponsors & Exhibitors  •  Venue

THANK YOU TO THE MORE THAN 700 DELEGATES, SPONSORS, EXHIBITORS AND SPEAKERS WHO MADE
THE 2011 SUMMIT THE BIGGEST AND BEST EVER!

IAOP® presents the 14th edition of its world-renowned conference - The Outsourcing World Summit - on February 21-23, 2011 at the Renaissance Esmeralda, Indian Wells, California.
 

A great event. The speakers, attendees and organization are all world-class.You can not be in this industry and miss The Outsourcing World Summit.                                                                                                    – 2010 Summit Delegate

Every year, hundreds of outsourcing executives from across the industry and around the world who are seeking the very latest insights and ideas attend the Summit.  Educational sessions deliver specific actionable solutions to current challenges faced by experienced professionals. Case studies feature actual experiences and the lessons learned, and discuss new ideas, approaches and opportunities. The Outsourcing World Summit has become the event that executives attend each and every year to stay informed of the latest developments affecting the outsourcing industry and their profession.

Embracing Change – How Outsourcing Professionals Can Lead their Companies to Success in this New Outsourcing Landscape

VIEW THE FULL SUMMIT PROGRAM

The educational tracks were excellent. The networking opportunities were superb. We are already planning on attending the 2010 summit and look forward to getting more involved next year." 
                                                                                   – Diana Rohni LaVigne, Head of Global Communications, Nair & Co. 

Over the last two turbulent years, the outsourcing industry has actually grown! Companies have found that outsourcing has shifted from a management option to a management necessity. With this, customer companies are looking at further expanding their future outsourcing programs across more divisions, advisors are sought out more than ever to help firms navigate and protect their interests in tough terrain, and provider firms are facing the challenges that come with presenting outsourcing solutions in today’s more complex environment.

This has created an environment where outsourcing professionals, whether they are customers, providers or advisors, are sought after for advice and counsel by their companies. The 2011 Outsourcing World Summit will delve deeply into issues critical to today’s professionals and companies including globalization; rural sourcing; Corporate Social Responsibility (CSR); cloud computing; managing risk through sourcing strategy – multi-service provider environment, best of breed and offshore; Knowledge Process Outsourcing (KPO); today’s outsourcing tools & how-tos; vendor management; outsourcing as a procurement discipline; transition and governance; exploring new geographies & transboundary outsourcing; and government outsourcing.

I always walk away feeling rejuvenated to tackle tough business issues after spending time with others facing similar challenges.                                                                          –Kurt Kohorst, COP, Vice President, Liberty Mutual Insurance

Educational Tracks

1. Customer Experiences: Outsourcing in this New Landscape
This track showcases actual customer experiences and demonstrates best practices in implementing all the forms of outsourcing Sessions in this track will examine specific customer implementations within various industries and functions, as well as in an ever-expanding number of locations around the globe.

2. The Management Science of Outsourcing: Assuring Results
As a new management science, outsourcing has several sub-disciplines that form the basis for its successful application to business. Sessions in this track will look at these disciplines, tools and processes and explore them through case-study presentations, and the latest research findings. This track asks and answers the question, “If I could change the world of outsourcing, what would I do?”

3. Transition and Governance
Developing and properly implementing an effective transition and governance plan is incredibly important for both customers and providers. However, these stages in the outsourcing process are often given little attention in the planning process, leading to immense frustration, loss of revenue and quality of delivery. This track will showcase customer and vendor experiences and focus on ideas and tools that can be employed for success on both sides. 

4. The New Outsourcing Landscape
Both the recent turbulent climate and the continued evolution of outsourcing have contributed to the development of helpful new tools, technologies and pioneering ways of thinking about outsourcing. This track will explore new  tools and analytics, , the emergence of rural sourcing and focus on case-studies featuring innovative relationships.

5. The Future of Outsourcing: Cloud Sourcing and More!
This track will address topics that IAOP membership and the outsourcing community have let us know are top of mind. It will include an examination of the increasing use of cloud sourcing and trends toward  increased process felexibility, outsourced workplace and workforce analytics and transboundary sourcing innovations. 

VIEW THE FULL SUMMIT PROGRAM

I very much enjoyed The Outsourcing World Summit!  It is the best professional conference I have ever attended (and I have been to quite a few in my lifetime)!                                                                 – Kelly Sawyer, COP, Teleflex Medical

Experience Level Sessions

To help attendees select educational track sessions that match their background and experience levels, sessions will be categorized using the following criteria:

• Everyone (E): For all delegates regardless of experience.
• Advanced (A): For delegates who are experienced outsourcing professionals. A thorough understanding of the basic aspects of the topic being covered is assumed.
• Case Study (C): Session focuses on actual experiences and practical learnings

 Who Attends?

Accenture, ACS, Aegis, Air Canada, Allstate Insurance Company, American Express, Avery Dennison, Best Buy Company, Bleum Inc., Booz & Company, Carnegie Mellon University, Cassidy Turley, CB Richard Ellis, Colliers International, Covidien, Eclipsys Corporation, Edward Jones, Enlace Operativo, Everest Group, Fasken Martineau, Genpact, GMAC Financial Services, Hexaware Technologies, HOV Services, Humana, IBM, Infosys, Invest Chile – CORFO, Invest in Bogota, Johnson & Johnson Consumer Group, Kelly OCG, KeyBank, Kimberly - Clark Corporation, Kirkland & Ellis, KPMG LLP, Kraft Foods, LawScribe Inc., Liberty Mutual Insurance, McKesson Corporation, MDeC, MetLife Insurance, Microsoft Corporation, Nair & Co, NCO Group, Neusoft, Nike Inc., Novartis Pharmaceuticals, Océ Business Services, Orange Business Services, Pepsi Co., Perot Systems, Pfizer, Pitney Bowes, Pratt and Whitney, PricewaterhouseCoopers, Procter & Gamble, Siemens Medical Corporation, Sitel, SNC-Lavalin Profac Inc., State Farm Insurance, Sun Microsystems, Sutherland Global Services, Symantec, Inc., TeleTech, The Boeing Company, USAA, Vodafone, Washington Gas, Wellpoint, Whirlpool Corporation, WNS, Xceed and Xerox Corporation.

The 2010 Summit drew attendees from more than 35 countries including Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Croatia, Egypt, El Salvador, France, Germany, Ghana, Guatamala, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Nicaragua, Nigeria, Norway, Philippines, Poland, Romania, Russian Federation, Singapore, South Africa, Spain, Sri Lanka, Sweden, Thailand, United Arab Emirates, United Kingdom, Uruguay and Venezuela.

Who speaks?

Summit speakers are drawn from both within and outside the field of outsourcing. Global business leaders have included John Sculley, former CEO Apple Computers, Gary Wendt, former president, chairman and CEO of GE Capital Services, and Fred Brown, past chair, the American Hospital Association. Robert Reich, former U.S. Secretary of Labor, and vice presidential nominee Jack Kemp have addressed Summit delegates.  Executives from General Motors, Microsoft, Northwest Airlines, United Technologies and many other global firms have shared their business experiences. And, leading advisors from Booz Allen Hamilton, McKinsey & Co., neoIT, PricewaterhouseCoopers, Simmons & Simmons and others have shared the insights and advice they are giving their customers.

        

Download the
Program Brochure
 

NETWORKING & SOCIAL EVENTS
At-A-Glance
(full details)

Sunday, 2/20

Summit Golf Outing
Join  fellow delegates for a round at Indian Wells Golf Course. Additional fees apply.

Early Registration Champagne Welcome
Pick up your Summit Guide and help us toast to another successful Summit!

Monday, 2/21

Customer Networking Session
Join this customer-only gathering for a morning of networking and knowledge sharing.

Provider/Advisor Networking Session
An opportunity for providers and advisors to share their experiences, best practices and ideas on how to be the best partners.

Summit Kick-Off Luncheon
Hosted by IAOP’s Membership Commimttee

Welcome Reception in the Global Services Mall – Hosted by Accenture

Tuesday, 2/22

Networking Breakfast
Continue the previous evenings’ meetings with breakfast in the Global Services Mall.

Awards Luncheon
IAOP honors The 2011 Outsourcing Hall of Fame inductees and presents the GEO and IAOP Members of the Year awards.

Cocktail Reception in the Global Services Mall – Hosted by HOV Services

Wednesday 2/23

Continental Breakfast – Get the final day off to a great start with coffee and conversation.

Customer Networking Breakfast 
 Join fellow customers for take-aways on best practices, avoiding pitfalls and lessons learned.

It’s a Wrap Networking Luncheon
Last chance for in-person networking!

Join the Summit’s 
 
and expand your network to include outsourcing's leading professionals