IAOP - Meet the Speakers


MEET THE SPEAKERS

Debi Hamill CEO, IAOP Welcome to the 20th-Anniversary Edition of OWS Debi oversees the entire scope of IAOP's global operations, driving the association's mission as the association for improving outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence.	Megan Carlyle Office of the CIO, SSD Day One Host Megan Carlyle is the Governance Lead at Fannie Mae and is responsible for establishing and managing the governance to manage outsourced and strategic services for Operations & Technology. She sets the strategic vision for the governance program and oversees all functions, including contract and financial management, as well as performance and relationship management.	Kaihan Krippendorff Business Strategist and Best-Selling Author "Outthink the Competition" Dr. Kaihan Krippendorff is a top business strategy speaker and the best-selling author of multiple business books, most recently Outthink the Competition. A former consultant with McKinsey & Company, he is the founder of Outthinker, a popular blogger who authors of one of the most read columns on FastCompany.com, and a sought-after strategic advisor to a growing roster of leading businesses and corporations including Microsoft, Johnson & Johnson, L’Oreal, and Citibank.	Todd Lavieri President, Americas, ISG State of the Industry IAOP’s Annual Member Survey Todd has a unique mix of experiences starting with Big 4 Consulting leadership roles at Deloitte where he was the Global Leader for Consumer Packaged Goods, and then overall Global Leader for the Manufacturing Industry. That was followed by entrepreneurial startup success with Archstone Consulting where Todd was the Founder, President & CEO.



Jag Dalal, COP Chief Advisor, Thought Leadership, IAOP State of the Industry – IAOP’s Annual Member Survey In addition to his role at IAOP, Dalal is President of JDalal Associates LLC. Jag was one of the first Certified Outsourcing Professionals. His firm is a leading outsourcing consulting practice and has associates with deep industry experiences in operational and management roles in all aspects of outsourcing. Jag was inducted into the IAOP Leadership Hall of Fame in 2014.	John Maher, COP Executive Managing Director, CBRE Day Two Host John C. Maher is Executive Vice President of Global Workplace Solutions Brokerage for CBRE; he is responsible for the growth of CBRE’s brokerage business with corporate clients headquartered in the East. John is recognized in the outsourcing and real estate industries as a collaborative leader who has helped a wide range of corporate clients structure and implement highly successful business partnerships that turn innovative solutions into executable change.	David Brown Global Lead, Shared Service & Outsourcing Advisory, KPMG The Evolution of Outsourcing; Or What is it Going to Look Like Tomorrow? David is the global leader for KPMG’s Shared Services and Outsourcing Advisory Practice and heads their Global Business Services (GBS) Center of Excellence. In this role, David provides shared services, outsourcing, and GBS advice for many of KPMG’s larger, complex client deals.	Peter Ankerstjerne, aCOP CMO, ISS World Services A/S The Evolution of Outsourcing; Or What is it Going to Look Like Tomorrow? At ISS, Peter has been responsible for developing the Integrated Facility Services model from idea to implementation - this is still a key strategic focal point for the organization and now represents 40% of group revenue. Peter is the author of ten industry White Papers and co-author/editor of five White Books. He is a former trustee of the IFMA Foundation and board member of IFMA.



Calvin Crowder Senior Director, Global Real Estate, GoDaddy The Evolution of Outsourcing; Or What is it Going to Look Like Tomorrow?	Atul Vashistha, COP Chairman, NeoGroup, Sourcing Board Maximizing Value Through Managed Services & Driving Innovation, Day Three Host & IAOP's Got Talent Atul Vashistha is the Founder, Chairman and CEO of Neo Group, a company recognized globally as a leading supply and outsourcing analytics, monitoring and advisory firm. Atul is one of the “Top 25 Most Influential Consultants” and “Top 6 IT Powerbrokers.” Globalization Today recognized him as an “Industry Most Influential Powerhouse 25, ” and Nearshore Americas recognized him as one of the “Power 50.” HRO and FAO Today named him a “Superstar.”	Jared Weiner Executive Vice President & Chief Strategy Officer, The Future Hunters The Future Game Jared Weiner is Executive Vice President and Chief Strategy Officer of The Future Hunters, one of the world’s leading futurist consulting firms. He serves on the Board of Directors of the World Future Society, American Express OPEN's Digital Advisory Board and the Young Luxury Marketers' Council advisory board.	Neil Hishman, COP Partner, Partner, Kirkland & Ellis LLP IAOP Awards Ceremony Luncheon Emcee Neil co-leads Kirkland’s Outsourcing Practice. For more than 20 years, Neil has represented both customers and service providers in ITO and BPO transactions across a variety of industries. He is the founder and co-chair of IAOP’s Chicago and NorCal Chapters and sits on IAOP’s Strategic Advisory Board as well as its North America Regional Advisory Board. Neil has been selected as a Leading Lawyer in Outsourcing by Chambers USA and Chambers Global and named one of The Best Lawyers in America in the area of Technology Law.



Ves Kjenstad Vice President, Bristol-Myers Squibb Beyond Governance - Taking a Holistic Approach to Outsourcing Management Ves is a member of the IT Leadership team and currently leads the Service Integration organization whose focus is on enabling delivery of digital capabilities through definition, management and facilitation of processes across IT with an emphasis on quality and standardization . Areas of responsibility include Provider Governance, Service Management , IT Quality Management and Project Management.	Astrid Uka Enterprise 360 Strategy Director, Microsoft Innovating Information Assurance (IA) in the Sourcing of Services: Engineer-In, Don't Bolt On Ms. Astrid Uka is the Enterprise 360 Strategy Director at Microsoft and the IAOP Co-Chair for the PNW Chapter. Her passion is building long-term B2B relationships focused on outcomes and whole-systems thinking.	Mike Fabrizi Principal, The MITRE Corp Innovating Information Assurance (IA) in the Sourcing of Services: Engineer-In, Don't Bolt On Mr. Mike Fabrizi is a Principal at The MITRE Corporation and is a Certified Outsourcing Professional (COP). His interests and responsibilities include human capital enrichment by state and local governments, complexity and complex adaptive systems, as well as the management of IA.	Dianna Vetter Technical Leader, The MITRE Corp Innovating Information Assurance (IA) in the Sourcing of Services: Engineer-In, Don't Bolt On Ms. Dianna Vetter is a Technical Leader at the MITRE Corporation who has led complex public sector engineering efforts for more than 25 years. Her interests are in agile developments in complex systems.



Mary Lewis Manager, Sourcing, Sprint Corporation GOING, GOING, GONE! Yes, You CAN Auction Services & GENDER DIFFERENCES IN NEGOTIATING: Does it Really Matter? Mary Lewis is a supply chain professional, with extensive experience in sourcing, negotiating, and managing strategic procurement agreements. A participant in Harvard University’s inaugural “Teaching Negotiation: A Symposium on Excellence and Innovation for Teachers and Trainers” Mary speaks nationally on a broad range of supply chain and sustainability topics.	Jon Browning President, Global BPO Solutions The Role of Impact Sourcing in Global Site Strategy Jon Browning serves as President of Global BPO Solutions with a focus on emerging markets and global location strategy. He is partnering with the Rockefeller Foundation on the global impact sourcing initiative and works closely with the BPO industry to promote job creation in underserved communities.	Michael Serghiou, COP Director, Externalization, Merck Economic Inclusion and Supplier Diversity: How Can Inclusive Outsourcing Make a Positive Impact on the Economy and Give You a Competitive Advantage? Leading Merck’s strategic work to utilize outsourcing and offshoring capabilities in support of our use of third parties to deliver services, Michael provides direct externalization expertise to corporate functions including Information Technology, Finance, IFM, Labs, Procurement and Human Resources.	Tara Spann Director, Global Economic Inclusion & Supplier Diversity, Merck Economic Inclusion and Supplier Diversity: How Can Inclusive Outsourcing Make a Positive Impact on the Economy and Give You a Competitive Advantage? Tara Spann, Director, Global Supplier Diversity, is responsible for the execution of Merck & Company, Inc.’s global supplier diversity strategy and outreach.



Lawrence Kane, COP-GOV Senior Leader, ITI Strategy, Boeing What You Didn't Know You Didn't Know About SOWs Lawrence Kane is a Boeing Designated Expert in IT Sourcing as well as a COP-GOV. A senior leader at Boeing, he established the sourcing office, hired and developed a high-performance team, and saved more than $2.1B by architecting the IT sourcing strategy, designing processes for managing the sourcing lifecycle, executing RFPs, negotiating with suppliers, and benchmarking resultant deals. He is also the best-selling author of 17 books. Connect with Lawrence on Linkedin.	Jack Jones Application Services Manager, Shell Oil Company Application Managed Services: Delivering More Value at Lower Costs Jack Jones has over 25 years of IT experience primarily serving the oil industry. His IT roles include service as an application designer, Project Manager for global projects, and IT Sales Account Executive. Currently, Jack serves as an IT Deal Orchestrator for Shell. His responsibilities include vendor selection and contract negotiation for the support of over 1,000 applications used to support oil exploration, research, refining, and retail operations.	Shikha Agrawal Supplier Delivery Manager, Shell Oil Company Application Managed Services: Delivering More Value at Lower Costs Shikha has 18 years of experience across a broad range of expertise & industries -Procurement, Vendor Program Management , Operations, Sales and Advertising. Industry specific her previous roles have been with mining, financial services and hi-tech startup environments in different geographies including India, USA and Singapore.	James Shea, COP-GOV CEO, Cyber Defense Institute Customized Online Outsourcing Training for RAIS - Case Study Jim is the founder and CEO of the Cyber Defense Institute, Inc., an organization that provides outsourced computer security, compliance audits (HIPAA, PCI, FISMA, SOX), risk assessments, penetration testing, vulnerability assessments, staff training and security policies services for small and large organizations.



Tony Romeo Director, RAI Services Co. Customized Online Outsourcing Training for RAIS - Case Study Tony Romeo currently serves as Senior Director ITO and Compliance within the Information Management Department at RAI Services Co, a subsidiary of Reynolds American, Inc. With over 20 years in the tobacco industry, Tony has held prior roles in Procurement, International Operations, Engineering and Manufacturing.	Bobby Samuel Staff Vice President, Anthem Leveraging Outsourcing to Modernize While Maintaining Applications – Anthem’s New AMS Approach Proves You Don’t Need to Pick One or the Other Bobby Samuel is a seasoned IT professional with expertise in application development and delivery, strategic sourcing, and mainframe modernization. As Staff Vice President, Strategic Claims and Mainframe Modernization at Anthem, Bobby takes a hands-on approach to ensuring changes in IT maintain the goal of increasing IT's value to the business.	Harry Wallaesa President & CEO, WGroup Leveraging Outsourcing to Modernize While Maintaining Applications – Anthem’s New AMS Approach Proves You Don’t Need to Pick One or the Other As the President & CEO of WGroup, Harry provides creative inspiration behind what we do. Through diligent research and passion for staying on top of industry trends, he guides WGroups customers with large strategic problems while managing our staff and overseeing all company operations.	Daniel Brown Senior Manager, Deloitte Consulting Deloitte's 2016 Global Outsourcing Survey Daniel Brown is a Senior Manager in Deloitte’s Human Capital service line, where he focuses on HR service delivery transformation. He plays a leading role in Deloitte’s Human Capital Outsourcing Advisory practice and recently led Deloitte’s 2016 Global Outsourcing Survey efforts.



Gregg Kirchhoefer, COP Partner, Kirkland & Ellis LLP Back to the Future Redux Gregg Kirchhoefer, a partner at Kirkland & Ellis, is responsible for Kirkland’s intellectual property/technology transactions and outsourcing practice groups. Gregg’s outsourcing experience of over 30 years has covered a wide array of agreements for ITO, BPO, SaaS, and related functions, including some of the most significant transactions in history.	Aaron Lorber Partner, Kirkland & Ellis LLP Back to the Future Redux Aaron Lorber is a partner in Kirkland’s Chicago Technology & IP Transactions practice. He focuses his practice on structuring, drafting, and negotiating complex business transactions, including corporate and M&A deals, joint ventures and strategic alliances, IP licenses, supply chain agreements, and outsourcing and other commercial arrangements.	Howard Norber Vice President and Associate General Counsel, Accretive Health Back to the Future Redux	John Proctor Vice President, Global Cyber Security, CGI Group Inc. Getting To Service Levels That Actually Mitigate Your Cyber Risk John Proctor, VP, Global Cyber Security, is responsible for CGI’s global security portfolio and overall cyber strategy, which involves CGI’s 1400+ security professionals around the world. John leads the design and negotiation of large security opportunities across the global organization, building and fostering client relationships through consistent excellence in delivery.



Kishore Durg Managing Director - Application Services, Accenture The Shift to a “Liquid” Workforce and the Role of Crowdsourcing Kishore Durg is the Managing Director - Application Services with overall responsibility for Accenture’s Application Services business globally. In addition, he is shaping Accenture’s automation services as well as leading Accenture Testing Services practice.	Gowrishankar Chandrasekaran Purchasing Manager, Intel Innovative Approach to Ed of Life Products Outsourcing Gowrishankar Chandrasekaran (Gowri) is the GAR Purchasing Manager, responsible for managing the team of Commodity Managers covering Product Development (PD) & HR, Professional Service and Travel (HPT) in the region spanning India, Malaysia, China, Vietnam and other GAR countries. He is also the Country Manager for Procurement In India.	Eric Simonson Managing Partner, Everest Group What Has Benchmarking Done for Me Lately? Eric leads Everest Group's research practice, the leading source for fact-based analysis and insight to assist companies with attaining more value from their global services efforts (e.g., outsourcing, offshoring, shared services) - optimizing locations, refining supplier portfolios, aligning delivery models to changing needs. Everest Group's research practice combined with Everest Group's consulting services provides a distinctive ability to serve clients with a flexible range of options.	Jim Loftin Director, Outsourcing Strategy & Oversight, Silicon Valley Bank What Has Benchmarking Done for Me Lately? Jim is a senior executive who offers over fifteen years of progressively challenging experience and proven success driving profitability and operations excellence through strategic planning, leadership and the ability to execute towards and sustain meaningful results.



Dan Glessner Vice President - Digital, Genpact Getting Beyond SMAC - A Fresh Approach to Transforming Industry Outsourcing Dan Glessner is Vice-President – Digital for Genpact and is responsible for Digital Partners, Innovation Centers and Product Marketing. Mr. Glessner has over 20 years of experience in leadership positions with technology, software and service companies in Silicon Valley, ranging from Fortune 50 leaders to start-ups. He holds a B.S. in Engineering and B.A. in Economics from Swarthmore College and an M.B.A. from Harvard Business School.	Mark Wang Chief Data Scientist, Alorica How to Provide Insanely Great Customer Care Using Data Science Dr. Mark Wang is an MIT-trained Ph.D. particle physicist and Chief Data Scientist at Alorica, a worldwide leader in customer experience outsourcing solutions. Dr. Wang also had a long career at the RAND Corporation “Think Tank,” at Internet startup Chegg.com through its IPO, and as a venture capitalist in Silicon Valley.	Ayesha Kareem Global Head - Polaris Robotic Process Automation, Virtusa Corporation Harness the True Power of Business Process Automation to Drive Business Efficiencies and Improve Customer Satisfaction Ayesha Kareem is the Global Head of the VirtusaPolaris Robotic Process Automation practice. The RPA practice helps our Clients with enterprise-ready RPA implementations and solutions. We have developed RPA solutions, service offerings and frameworks to extend the capabilities provided by RPA Tools to meet the needs of Enterprises.	Andrew Gottschalk Director, KPMG RPA: Governance Challenges and Opportunities Director in KPMG's Shared Services and Outsourcing Advisory practice with more than 15 years experience leading across the sourcing lifecycle.



Mike Groesch Vice President, Services Enablement, NCR Corporation Roadmap to Service Operation Center 2020 Mike Groesch is Vice President of Services Enablement for NCR Corporation, a global leader in consumer translation technologies. Groesch leads an organization of approximately 3,000 professionals responsible for developing the operational capabilities and processes to support NCR’s global field service organization. Prior, Mike worked at Microsoft for 13 years.	Kevin Parikh, COP CEO, Avasant The Digital TransformationJourney: Thrive or Die Kevin S. Parikh is a noted expert and thought leader on digital and business transformation. He has published numerous widely distributed white papers, articles and texts on the subject and authored a book on digital enterprise transformation. Kevin also advises both private and public sector clients on risk management, corporate governance, and service and vendor negotiations. Before joining Avasant, Kevin led the Global Sourcing practice for Gartner Consulting.	Mark Belcher VP Client Relationships, SPi CRM Now You See Me, Now You Drive: Outsourcing for The Best Customer Experience Mark Belcher is the Vice President of Operations, Client Services, and Business Development for North America for SPi CRM. A twenty-year veteran of in-house and outsourced call centers, his experience includes site management, human resources leadership, client services, and sales. Previously he worked at Ticketmaster, T-Mobile and Dish Network.	Al Nanji SVP, Operations Revenue Management, Discount Car and Truck Rental Now You See Me, Now You Drive: Outsourcing for The Best Customer Experience Al Nanji has worked at Discount Car & Truck Rentals for 20 years, the last 7 as Senior Vice President of Operations. Discount has 300 locations coast to coast, making it one of Canada’s largest car and truck rental companies. He attended York University and studied Public Policy and Administration. His career started in the technology arena where he worked with government, crown corporations and private industry.



Bets Lillo VP - Foundation Processes, AbbVie Innovation in Outsourcing: How a best-in-class Partnership Model Can Successfully Transform the Back Office Bets has led the successful design and deployment of AbbVie’s international back office capabilities with standardized systems, end-to-end process governance, and newly-formed transaction processing organizations.	Anita Karlsson-Dion VP, Client Services, IBM Innovation in Outsourcing: How a best-in-class Partnership Model Can Successfully Transform the Back Office Anita Karlsson-Dion leads IBMs global delivery teams in their BPO business, covering Finance, HR, Procurement, Managed Marketing Services and Mortgage Services.	Laura D’Ambrosio Director, Bristol-Myers Squibb Right Sized Governance Laura D’Ambrosio joined Bristol-Myers Squibb in 1998. In her role as director for Service Provider Governance she is responsible for developing and managing the Governance strategy for Bristol-Myers Squibb’s IT multi-sourced environment.	Brooke Dito Director, Bristol-Myers Squibb Right Sized Governance Brooke Dito, MBA, J.D., has 10 years of experience in strategic sourcing and supplier relationship management. He currently leads Bristol-Myers Squibb’s Global Technology Sourcing group and has had prior roles in IT including Company-wide responsibility for collecting, preserving and producing electronic data in support of the legal discovery process. He was also a partner in a private company start-up selling custom developed software.


Bobby Varanasi, COP-GOV CEO, Matryzel Consulting Inc. What Is Influencing Where Outsourcing is Headed? Top 25 Global Powerhouse Leaders in the sourcing space with 20 years in the industry, has advised Fortune 1000 firms on their outsourcing and globalization initiatives, and Federal governments on ICT sector policies, domestic entrepreneurship development and instituting public-private partnerships in the technology industry	Michael Nacarato, COP Senior Vice President, Business Solutions, Freedom Mortgage Corporation Outsourcing Governance Is More Art Than Science — The Dynamic Elements of Successful Third Party Governance Programs Michael Nacarato has spent the last 25 years of his career in the Banking and Financial Services industry holding senior leadership positions at major institutions such as JPM Chase, Bank of America, MUFG Union Bank, and Countrywide Bank. He also offered business process optimization and globalization consulting services as President of PO&G Consulting.	Donald Mones, COP Director, Outsourcing Vendor Managment, MUFG Union Bank Outsourcing Governance Is More Art Than Science — The Dynamic Elements of Successful Third Party Governance Programs Prior to his role at Union Bank, Donald was VP of Outsourcing, Risk Management and Oversight at Morgan Stanley. Key to this role was to interpret the impact of outsourcing regulatory changes on outsourcing policies and procedures and to incorporate changes to ensure regulatory compliance. Prior to that role he was at Viacom Inc., as vice president of the Vendor Management office.	Tim Ternus Director of Finance, ConAgra Foods Outsourcing Governance Is More Art Than Science — The Dynamic Elements of Successful Third Party Governance Programs Tim has been with Conagra Brands for 13 years in various financial roles. He currently leads their Account Receivable team and spent the past year leading the outsourcing transition and managing the off shore team.


Torsten Malchow Vice President, BPO, Lexmark Enterprise Services Survival of the Fittest or How Do You Deepen the BPO Value Chain Torsten is Lexmark Enterprise Software Vice President BPO and a global thought leader in Business Processing Solutions in the BPO industry. Being a trusted advisor for Lexmark’s BPO customers since many years (formerly at ReadSoft and foxray) and identifying new technology for BPO needs to make the difference fascinates him.	Sonal Bhagia Specialist Lead, Deloitte Consulting Deloitte's 2016 Global Outsourcing Survey Sonal Bhagia is a Specialist Lead in Deloitte’s Strategy and Operations practice, with a focus on global service delivery transformation. She advises clients on structuring their business models for core back office functions such as Finance and Accounting, Procurement and HR.	John Hindle Managing Partner, Knowledge Capital LLC Digital Services Automation: Law And Order Comes To The Wild West In San Antonio John Hindle has an extensive international business background, with over 35 years’ experience as a senior marketing executive and adviser to companies in the US and Europe in areas of technology and outsourcing. His experience includes service on the Strategic Advisory Board of IAOP and Vice-Chairmanship of the HR Outsourcing Association.	Lee Coulter CEO, Ascension Health Digital Services Automation: Law And Order Comes To The Wild West In San Antonio Lee Coulter has been leading major change programs for almost 30 years. He has strong background in leadership, IT, business process and operating model transformation, operations, outsourcing, general management/ P&L, and shared services.


Craig Nelson Partner, ISG Digital Services Automation: Law And Order Comes To The Wild West In San Antonio Craig Nelson is a Partner with ISG-One and was formerly a Managing Director with Alsbridge. Craig founded and led the change management practice growing these service lines to become significant contributors to the remarkable growth of Alsbridge. With the acquisition of Alsbridge by ISG he was named Partner to contribute to the growth of ISG’s emerging Organization Change Management business.	Pat Geary Chief Marketing Officer, Blue Prism Limited Digital Services Automation: Law And Order Comes To The Wild West In San Antonio Pat Geary has over 20 years of international marketing experience across a range of large multinational and start up software and hardware businesses. Most recently Pat has worked as CMO at Skinkers, a UK-based enterprise SW company and CMO for Livestation; the world's first global news platform on the Internet. Pat's previous experience included international corporate marketing roles at Searchspace, Sequent Computer Corp and DEC.	Aurlisa Alwood Director, Humana Inc. Ordinary to Magical: A Transformation of the Customer Experience through Innovation and Collaboration Aurlisa Alwood is the Director of Partner Service for Humana Inc. Retail Service Operations. Responsibilities include developing a governance model for vendor partnerships, strategic footprint decisions, and process efficiencies and innovations.	Cristal Leslie Manager, Humana Inc. Ordinary to Magical: A Transformation of the Customer Experience through Innovation and Collaboration Cristal Leslie has over 15 years in the services industry. She has held both customer facing operational roles as well as process improvement and back office support roles. She joined Humana in 2004 and has applied those same competencies across the Retail Service Organization.


Philip Hehir Director, Humana Inc. Ordinary to Magical: A Transformation of the Customer Experience through Innovation and Collaboration Mr. Philip Hehir is a certified public accountant (CPA) with experience in public accounting and healthcare finance and operations. He has served as Controller or Chief Financial Officer in residential hospitals, medical laboratories, pharmacies, home health, DME and insurance.	Gregg Antenen Managing Director, Conduent Care Integration Services Ordinary to Magical: A Transformation of the Customer Experience through Innovation and Collaboration Gregg Antenen is Managing Director of Care Integration Services, a Division of Conduent Healthcare. In this role, Gregg guides the Care Integration Services team to successfully optimize member engagements for their clients. He has over 25 years of insurance industry innovation experience with a focus on leveraging data, technology, analytics and process automation.	Chitra Rajeshwari,aCOP Executive Director, Avasant Foundation Women Empowerment and Opportunity in Outsourcing Chitra Rajeshwari is Executive Director at Avasant Foundation and has over 20 years of sales management success and has spent the last 3 years focusing on Sustainability and Innovation its impact on society as a whole.	Janet Gosche Director, Avasant Women Empowerment and Opportunity in Outsourcing Janet is a leader in Avasant’s IT, Business Process, and Digital Strategic Sourcing practice.

Andrew Guzman VP & CTO - Americas, HCL 21st Century IT Services A visionary and thought leader with over 25 years of experience in consulting and corporate settings, Andrew is the Chief Technologist for the Americas at HCL, responsible for the orchestration and exploration of new strategic business initiatives for the Global Enterprise Technology Office. In this role, Andrew drives disruptive innovation and evangelism for next-generation IT services by leading and enabling strategic dialogue on topics like Digitalization, Internet of Things and NexGen IT Infrastructure.	Ravi Malick SVP & Chief Information Officer, Vistra Energy 21st Century IT Services Ravi Malick, SVP & CIO for Vistra Energy, and is responsible for ensuring the reliability, security, and continued development of the company’s technology platforms as well as delivering new solutions to support the retail, generation, and corporate business units.	Andrew Guitarte, PMP Enterprise Business Architect, Wells Fargo Innovate or Die: A Case Study of Business Capability Outsourcing Dr. Andrew Guitarte, PMP®, PMI-ACP®, CBAP®, CIP® is Enterprise Business Architect and Technology Strategy Lead of Enterprise Global Services at Wells Fargo Bank. He has more than 25 years of business technology transformation leadership experience as an Enterprise Architect, Business Architect, Senior Project Manager, and Business Analyst managing complex projects and teams in the United States, South America, and South East Asia.