OWS22

Wednesday, January 5
hosted by Debi Hamill, CEO, IAOP

12:10 pm - 12:30 pm EST
WORKERS OF THE FUTURE IN THE FUTURE OF WORK
Ian Barkin, Entrepreneur, Investor, LinkedIn Learning Instructor, Speaker on all things 'Future of Work' and Founder, Stealth Mode

The world of work is changing. Workers must adapt at the pace of change. New skills, new approaches, and new collaboration styles are cornerstones of the future of work. Join Ian as he explores this transformation and the implications for enterprises, workers, and the economy as a whole.

12:30 pm - 1:15 pm EST
2022 KEY ISSUES: IT'S NOT A TALENT WAR, IT'S A NEW REALITY
Michel Janssen, Chief Research Officer, Everest Group
Amy Fong, Vice President, Everest Group

 

The experts at Everest Group, in partnership with IAOP, conducted a survey with senior stakeholders from global enterprises across multiple departments to learn more about the global talent struggle and viable options, and understand their thoughts as they strategize in 2022. These include key priorities, challenges, and initiatives from a global sourcing perspective. This research addresses the major concern that all organizations want to understand: what can be done to mitigate the impact of the talent shortage?

1:15 pm - 2:00 pm EST
2022 KEY ISSUES: THE ADVISOR VIEW
Moderator: Eric Simonson, Managing Partner, Everest Group
Simon Tarsh, Head of BPO, Managing Director, Deloitte Consulting
Andy Sealock, Senior Partner Advisory & Transformation, West Monroe
 Megh Desai, Director, KPMG
Jan Erik Aase, Partner & Global Head, ISG

        

Everest Group’s keynote address will be followed by a panel discussion of advisors’ views on the talent war, what they are seeing on the ground, and actions you can take to prepare for the new reality.

Wednesday, January 12
hosted by Neil Hirshman, COP, Partner, Kirkland & Ellis LLP

12:10 pm - 12:30 pm EST
THE EVOLUTION OF VESTED: LESSONS LEARNED FROM OVER 100 DEALS
Kate Vitasek, Author and architect of the Vested Business Model; Faculty, University of Tennessee

The University of Tennessee’s award-winning research on the highly strategic “Vested” business model for strategic win-win strategic partnerships first came out in 2010.  Over 10 years and 100 deals later the research continues.  One of World Trade Magazine's “Fabulous 50+1” most influential people impacting global commerce, shares the lessons learned and why you should be taking a vested interest in Vested outsourcing. 

12:30 pm - 1:15 pm EST
IF SKILLS ARE THE NEW CURRENCY, I HAVE A HOLE IN MY POCKET
Moderator: Laura Hume, Ph.D. Talent Development Leader for North America, IBM
Panelists: Wendy Wick, Partner, IBM Consulting, Talent Transformation, Recruitment Process Outsourcing (RPO); Mike Bentley, Senior Partner and Offering Leader Digital Change, Talent Transformation, IBM Consulting

    

Join us for a panel discussion with IBM Talent executives who will examine the Talent Ecosystem and share how Talent Acquisition, Talent Development, Strategic Workforce Planning, Change, and Employee Experience working together can help keep and grow your Skills Currency.

1:15 pm - 2:00 pm EST
THE KEY TO SUPPLY CHAIN RESILIENCY
Peter George, Partner, Baker McKenzie and
Samuel Kramer, Partner, Baker McKenzie

  

The global pandemic has had a profound impact on supply chains.  Supply chain resilience holds the key to recovery and applying the lessons learned from the pandemic is the key to making supply chains resilient. This session examines real-world sourcing in the latter days of a global pandemic. 
 

12:10 pm - 12:30 pm EST
AI & ETHICS: FROM PRINCIPLES TO PRACTICE
Phaedra Boinodiris, Trust in AI Business Transformation Leader, IBM; Cognitive World Think Tank Member

Artificial Intelligence (AI) enhances and amplifies human expertise, makes predictions more accurate, automates decisions and processes, optimizes employees’ time to focus on higher-value work, improves people’s overall efficiency, and will be KEY to helping Humankind travel to new frontiers and solve what feels now like insurmountable problems. But - we’ve got to get AI right…

Can you trust the decisions made by an AI? Just because a decision is made by an AI does not mean that the results are morally or ethically sound. This talk will introduce listeners to very tangible and holistic steps that organizations and practitioners across diverse roles can take to nurture and develop truly responsible AI.
 

12:30 pm - 1:15 pm EST
SELLING SUPPLIER DIVERSITY TO THE C-SUITE 
Michele Thompson, Global Director, Sourcing & Procurement at the London Stock Exchange Group (LSEG)



Supplier Diversity often happens from the ground up within many organizations and the c-suite may need some convincing.  This session will provide attendees with the different items to include in their supplier diversity business case including using client contracts to your advantage, showing the financial impact of potential lost sales, and showcasing how a strong supplier diversity program can increase D&I index ratings enhancing your company’s reputation.

 

1:15 pm - 2:00 pm EST
GBS: A TRANSFORMATION ACCELERATOR
Moderator: Atul Vashistha, COP, Chairman, Supply Wisdom; Former Vice Chair, DoD Defense Business Board
Steve Rudderham, Head of GBS, AkzoNobel 
Angela Mangiapane, President, Mars Global Services at Mars, Incorporated

Enterprises have been addressing tremendous volatility, headwinds, and opportunities. One trend in this era of rapid change that has been steadily rising is greater adoption and expansion of global business services. In many organizations, GBS is leading the digital transformation and helping accelerate growth and resilience, while in others, GBS is helping organizations also reduce costs to provide capital and capabilities to pivot.  Learn from leading GBS leaders on how they are helping transform their enterprises. These leaders will share their:

• GBS Vision and Journey
• Their workforce strategy
• Transformational Programs
• Adoption of sourcing and automation
• Future Ready Initiatives

12:10 pm - 12:30 pm EST
FROM DIGITAL TO SMART: HOW AI-POWERED CONTRACT LIFECYCLE MANAGEMENT (CLM) IS TRANSFORMING SUPPLIER RELATIONSHIPS
Mark Voytek, Chief Customer Officer, SirionLabs

While enterprise functions are becoming increasingly digital, the interface and collaboration between these departments remain woefully old school. This is a key reason behind ineffective supplier management which requires various departments to operate in cohesion. 
 
As the foundation for all supplier relationships, contracts and contract management hold the key to addressing this challenge. With AI-powered CLM technology, organizations can now adopt a smarter approach to contracting that brings together automation, intelligence, and collaboration to transform supplier relationships.
 
Join Mark Voytek, Chief Customer Officer, SirionLabs for this session to discover how smarter contracting is helping organizations effectively manage complexity, ensure resilience, and transform value creation in their supplier relationships.
 

1:15 pm - 2:00 pm EST
DOING GOOD IS GOOD FOR BUSINESS: CONNECTING SECOND CHANCE WORKERS WITH EMPLOYERS IN NEED OF THEIR SKILLS  Tim Dupree, President Kelly Professional & Industrial
Keilon Ratliff, Vice President & Vertical Lead, Kelly Professional & Industrial

  

It’s a staggering statistic: One in three working-age Americans – 33% – have some type of criminal record. Most of them are non-violent offenders unable to access quality employment because of outdated background screening practices companies have in place. These blanket bans deprive Americans who are motivated to work of opportunity and economic mobility, and they make it harder for businesses in need of skilled workers to fill open positions.

The Kelly 33 second chance hiring program tackles this issue head-on. Kelly connects talented job seekers who have a non-violent, non-relevant criminal background with employers in need of their skills. The program was inspired by a successful partnership with Toyota Manufacturing in Georgetown, Kentucky, and gives hiring managers access to undiscovered talent looking for a second chance. 

In this session, learn about the impact of Kelly’s collaboration with Toyota, why the workforce solutions provider decided to launch Kelly 33, and how clients across the country are responding to it. 

12:10 pm - 12:30 pm EST
HOW TODAY'S DISTRIBUTED WORK OF CLOUD, EDGE AND REMOTE WORK IS LEADING TO A RENAISSANCE OF IT INFRASTRUCTURE
Ashley Green, Managing Director, Accenture



A common misconception about cloud is that it makes IT infrastructure less important. In reality, infrastructure provides the critical compute, network, workplace and data platform capabilities on which exceptional customer and employee experiences can be built. In the age of the Cloud Continuum, most company’s infrastructure—along with their applications and data—will literally live everywhere. That makes it critical for companies to embrace a renaissance of IT infrastructure. Learn more about what companies can do to unwind technology and talent debt to be positioned for the future, with a new modern backbone for the “ever-ready” digital enterprise.

THIRD-PARTY GOVERNANCE: WHAT “GOOD” LOOKS LIKE
Marty Hill, Partner, Neo Group 

 
In the highly competitive, rapidly changing, increasingly complex and risky business environment in which enterprises operate today, the need for “good” governance has never been more acute. The larger the organization, the more diversified its business lines, the more geographically dispersed its operational footprint, and the greater the number and spread of their third parties, the more critical the need. But what does “good” governance look like? 

This session will take audiences through a three-tiered model for good governance, what lies at the foundation of a good governance model, a structured approach to third-party relationship management, and its implementation.

DEFINING A WORK REVOLUTION: LOOKING BEYOND THE RETURN TO THE OFFICE
For Colliers:  Chris Zlocki, Head of Client Experience, Executive VP, Occupier Services, Global; Keith Perske, SVP, Workplace Advisory; Bret Swango, VP, Head of Workforce & Site Selection Analytics; Ron Zappile, SVP, Portfolio Strategy Consulting; 

Real Estate can be influential in solving today’s complex business problems. The workplace connects people, cultures, and ideas to create memorable experiences. Given our current context, we will be facing changes in how, where and when work gets done.  This session will help you:

• Understand how real estate and facilities can be active in solving bigger business challenges 
• Rethink and plan for new ways of working and challenge you to reimagine how, where and when work is carried out
• Build real estate portfolios that become more resilient and nimbly respond to industry, demographic and technology trends

Kevin Parikh, Chairman & CEO, Avasant

We are entering a new era for unrestrained creativity and sustained innovation – the Imagination Age. In this age, our ability to dream is hyper-accelerated with the convergence of digital innovation, human experience, and the omniverse. We will have total freedom to envision new thoughts and create unlimited solutions. Our five senses will be unlocked and augmented as we demand predictive, instantaneous access and de-centralized experiences. And of course, we will have new channels and platforms for producing, distributing, and products and services in the Omniverse – where the physical and virtual worlds converge.

In this ahead talk, futurist and best-selling author, Kevin S. Parikh, CEO and Chairman of Avasant will share his vision for the world ahead. For the first time, he will unveil his predictions for the future of work, and the way we live, engage and interact in the Omniverse. Join us as we set the vision for the future!

12:30 pm - 1:00 pm EST
CIO SPOTLIGHT: TECHNOLOGY LEADERSHIP FOR BUSINESS INNOVATION 
Jim Rinaldi, Chief IT Advisor & Former CIO, NASA Jet Propulsion Laboratory & Sr. Distinguished Fellow, Avasant

In this session, Jim shares some impactful leadership insights on technology leadership you won't want to miss, including:

• How IT leadership has changed during and post-pandemic
• How  IT leaders balance cost optimization with business innovation
• Which technology trends will shape the future enterprise

1:00 pm - 2:00 pm EST
TRANSFORMING THE ENTERPRISE THROUGH DIGITAL ECOSYSTEM PARTNERSHIPS
Moderator: Anupam Govil, : Partner & Global Head of Sales, Avasant
Panelists: Carlos Hernandez, Partner & Global Lead, Business & Digital Transformation, Avasant; Josue Ricardo Rodriguez Perez, Business Excellence, CEMEX; Joshua Zalen, VP IT Service Operations, Independent Health; Melissa Fitzgerald-Fee, Director, VMO & Procurement, HMSA 

      

   

This panel discussion on digital ecosystem partnerships will be followed by a live Q&A. Topics include:

• How Sourcing is evolving in the post-COVID world
• Re-imagining Vendor Governance for the Digital Enterprise
• Transforming through Platforms, Automation and AI

12:10 pm - 12:30 pm EST
HOW AI HAS INFLUENCED CX AND HOW TO MAXIMIZE THE ROI WITH ANALYTICS 
Cristopher Kuehl, Global VP, Insights & Analytics, Sitel Group 

Customer data analytics is a true game-changer for any enterprise looking to build and drive personalized, individual customer relationships.  Companies without advanced analytics are not only losing out on long-term customers but losing out on a significant competitive advantage. 

Within this session, Cris shares his insights on how AI has influenced CX and his views on how to maximize the return on investment with Analytics.

12:30 pm - 1:15 pm EST
SCALING AN IMPACT SOURCING MODEL GLOBALLY 
Sandrine Asseraf, Group Managing Director, Webhelp

As a global outsourcer operating in over 50 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Thanks to advocates such as IAOP, the model of Impact Sourcing is now a well-understood practice amongst the BPO community. However, creating an adaptable, impactful, and globally scalable model across multiple delivery locations is less common.  Webhelp has developed models to achieve a 15% Impact Hiring target across our +200 delivery locations and 97,000 employees by 2025. Underpinning these ambitions is a global ecosystem of world-leading impact partners and NGOs with whom we work to drive our global Impact Sourcing strategy.

1:15 pm - 2:00 pm EST
IAOP LEADERSHIP HALL OF FAME
AWARDS CEREMONY

IAOP is pleased to present the 2022 Leadership Hall of Fame, Global Impact Sourcing Award winners, HCL Red Ladder: Women in Outsourcing, IAOP Members of the Year as well as special mention of the 2022 Global Outsourcing 100 companies.

Ceremony MC:  Atul Vashistha, COP, Chairman &  Founder, Neo Group & Supply Wisdom, IAOP SAB Chair

Member of the Year (presented by Debi Hamill, CEO, IAOP):

• Audrey Cushing, COP, Director of Business Operations and Quality, Vee Technologies 
• Mauricio Odovaine, Head of Outsourcing, Meta

Global Impact Sourcing Awards (presented by Jon Browning, CEO, GMI):

• Impact Sourcing Influencer: BPESA
• Impact Sourcing Provider: Webhelp
• Impact Sourcing Provider: Isahit
• Impact Sourcing Provider: Stepwise

Red Ladder - Women in Outsourcing Awards (presented by Shimona Chadha, VP, Marketing, HCL):

• Women Empowering Women:  Hui Wu-Curtis, COO, SupportU
• Leadership in Innovation during the Pandemic: Sona Patel, Outsourcing Advisor, Deloitte

Leadership Hall of Fame Inductees (presented by Atul Vashistha, COP):

• Neil Hirshman, COP, Partner, Kirkland & Ellis
• Alpa Inamdar, Transformation Leader, AIG
• Mark Voytek, Chief Customer Officer, Sirion Labs
• Sergei Makedonski, Founder, ASTRA (posthumous honor)

12:10 pm - 12:30 pm EST
IMPACT SOURCING: DRIVING YOUR BUSINESS GROWTH WITH PURPOSE

Mamadou Biteye, OBE, Vice President, Inclusive Growth and Global Social Impact for Visa, and formerly Managing Director, Africa, The Rockefeller Foundation

This session covers the purpose of impact sourcing,  why social impact is important for private sector companies,  the business case for making it part of your corporate strategy and how it can help your company achieve its business and social impact goals.

12:30 pm - 1:15 pm EST
SOURCING FOR IMPACT: BUYERS AND SUPPLIERS UNITE TO CREATE JOBS FOR REFUGEES

Ileana Cruz, Senior Manager for Global Partnerships, Tent Partnership for Refugees
David Cardona, Sustainability Leader, Webhelp
Ana Rubio, People VP, Tigo
Ana Paula Kagueyama, Head, Global Customer Service/Senior Director, PayPal
Natalia Gomez, Director of Customer Experience, emtelco
Camilo Osuna, Exports Director, ProColombia

Latin America faces an unprecedented refugee crisis. Since 2018, 6 million Venezuelans have fled instability and turmoil in their country, with approximately 1.8 million of them resettling in Colombia alone. IAOP, BPro (the Colombian BPO Association), and the Tent Partnership for Refugees (a global coalition of 200+ major companies committed to integrating refugees worldwide) launched an impact sourcing initiative in 2021 to advance the economic integration of Venezuelan refugees into the Colombian outsourcing sector. 10 major outsourcing firms in Colombia have joined the initiative, and have already hired thousands of Venezuelans, having seen firsthand their work ethic, resilience, and professionalism. Building on this progress, we are excited to announce the next phase of this initiative, which will take a holistic view of impact sourcing - highlighting how multinational buyers and local outsourcing providers can be instrumental in creating job opportunities for Venezuelan refugees and their host communities in the region.  Join us to hear how multinational buyers are creating job opportunities for refugees and other vulnerable populations through their partnerships with local outsourcing providers. 

1:15 pm - 2:00 pm EST
IMPACT SOURCING: ONE SOLUTION TO THE TALENT SHORTAGE 

   

Rita Soni, Principal Analyst, Impact Sourcing & Sustainability Research, Everest Group
Iva Gumnishka, CEO and Founder, Humans in the Loop
Kapil Sharma, CEO,  FiveS Digital
Michelle Skoor, Chief Workforce Officer, Bitwise Industries 

With the talent shortage a new reality, many organizations are desperately looking for ways to address the issue. Impact Sourcing, or hiring skilled and motivated talent from disadvantaged groups around the world is proving to be a solution – helping forward-thinking organizations tap into new talent pools, fill roles, and realize substantial business benefits.  

This session will provide attendees with real-world lessons on creating an inclusive workforce with a focus on marginalized communities and the business case to persuade the skeptics.

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