Boston Scientific and Microsoft Win 2015 Global Excellence
in Outsourcing (GEO) Awards from IAOP

PHOENIX, AZ., Feb. 17 – IAOP® today honored teams from Boston Scientific and Microsoft as winners of the fifth annual Global Excellence in Outsourcing (GEO) award. The Boston Scientific – Global Business Services team has received the award for the Innovation category and the Microsoft – Global Procurement team has received the award for the Best Practices category.

Both teams were honored at a luncheon ceremony today attended by hundreds of outsourcing professionals during IAOP’s 2015 annual conference, The Outsourcing World Summit®.

"The early achievements gained through outsourcing are now commonplace,” said Bill Hall, Partner, Pretium Partners and Chair of IAOP’s Membership Committee. “Today’s greatest accomplishments are the result of the teams of people who creatively and effectively break new ground. Skilled people are the difference between routine results and breakthrough innovation or best practices. The GEO Award recognizes the people who made the difference.”

IAOP started the award program to distinguish outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

"It's because of teams like these that this industry continues to evolve and grow," said IAOP CEO Debi Hamill. "We're pleased to honor these teams for their work creating the roadmap to success. They have elevated the bar of excellence."

Boston Scientific won in the Innovation category for their submission outlining their approach to the service management of their Global Business Services Organization. A comprehensive set of 16 service infrastructure components were implemented to  provide effective governance, transparency of service and financial performance,  continuous improvement, and on-going management of talent over the business processes performed by GBS and creating a unified service partnership with the  business units that GBS serves.

“Growing from a single shared service center in one geography to a suite of global services supporting multiple functions and incorporating captive centers and BPO partners has been a monumental task,” stated Boston Scientific’s SVP Global Business Services Jeff Goldstein.  “We realized early on that developing core service infrastructure was critical to our Global Business Services organization’s continued growth and to be successful at building an internal brand distinguished by consistency, transparency, and continuous improvement.”

Individuals accepting the award in the innovation category on behalf of the Boston Scientific Global Business Services team include: Kelli Skaff, Global Director Process Transformation Office and Jack Sanderson, COP, Strategic Sourcing Manager.

Microsoft won in the Best Practices category for their submission outlining their contact center supplier consolidation strategy, Project Alloy.  This consolidation effort reduced annual spend significantly and successfully transitioned ongoing supplier management.  This BPO consolidation effort was one of the largest on record for the industry and was achieved quickly while the process exceeded most of the predefined goals. It can serve as a guide to others who may be considering a change in BPO strategy or consolidation but are concerned about the risks or unsure of the potential benefits.

“I’m both honoured and delighted to accept this prestigious award on behalf of Microsoft,” said Mark Wootton, GM Contact Center Outsourcing, Microsoft. “This recognition, from such a respected organization as IAOP, is something every one of the many Microsoft staff who worked on the project will be rightly proud of.   The project was a major undertaking for Microsoft and we learnt a great deal throughout – as such I’m very pleased to be able to share with our industry peers these experiences and learnings, such that they will help others embarking on similar efforts in their own businesses.”

Individuals accepting the award on behalf of the Microsoft Global Procurement team include: Mark Wootton, GM Contact Center Outsourcing; Kim Kyllo-Corson, Director Enterprise Support Outsourcing and Deana Collins, Project Manager.

About IAOP 
IAOP is the leading global association aimed at improving outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. Visit

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