In Its 20th-Anniversary Year, Outsourcing World Summit Shows Disruption in Industry 
Two Honored as “Members of the Year” During IAOP’s Annual Conference

San Antonio, TX, March 2, 2017 – Industry professionals from around the globe came together last week to chart the industry’s future during IAOP’s 2017 Outsourcing World Summit®. In the 20th-anniversary edition of IAOP’s annual conference, outsourcing demonstrated its strength as a global platform to grow and transform businesses.
Focus this year was on disruption and the state of the industry, women empowerment and opportunity in outsourcing, impact sourcing, the evolution of outsourcing, outthinking the competition, and the future.

“We stand on the cusp of a new state of outsourcing as a global platform for transformation and growth, driven by integrated teams of high-value professionals using advanced management practices and processes,” said IAOP CEO, Debi Hamill. “Outsourcing remains an important business strategy that must be linked to both business and functional strategy.”

Keynote speaker Dr. Kaihan Krippendorff shared first-hand accounts of his time with business and social innovators such as Elon Musk and Nobel Peace Prize winner, Mohammad Yunus. He delivered an inspiring call to action for leaders and employees facing an increasingly disruptive marketplace.

Keynote speaker Jared Weiner gave attendees a crash course on the major growth areas poised to shape our economy and society – and how those growth areas will define tomorrow’s outsourcing environment. He explored how the accelerating pace of technological change is set to disrupt everything around us, examining several emerging workplace trends and who (and what) will make up the future workforce.

A keynote session on Women Empowerment & Opportunity in Outsourcing explored preliminary findings from IAOP, and Avasant’s collaborated survey “Women Empowerment and Opportunity in Outsourcing.” Led 
as an open forum panel, it explored initiatives being created, successfully executed, and challenges faced going forward. This session set the stage for creating an IAOP Women Empowerment chapter focusing on these matters.

Outsourcing customers, providers, and advisors from leading companies converged at the summit with some of the largest numbers of international attendees coming from Australia, Canada, China, India, Netherlands, Russia, and the United Kingdom, to hear the latest strategies that are leading companies to success in the new outsourcing landscape.

Buyers from Across the Industry Attended
Conference attendees came from the following organizations: AbbVie, Allstate, Ameriprise Financial,, Bayer CropScience, BB&T, BP, Bristol-Myers Squibb, Cigna Healthcare, Citigroup, ConAgra Foods, Duke Energy, Equifax, Facebook, Fifth Third Bank, General Motors, GlaxoSmithKline, GoDaddy, Intel, NASA - Jet Propulsion Laboratory, Kaiser Permanente, McKesson, Merck, MetLife, Microsoft, PepsiCo, Pfizer , Procter & Gamble, Shell, Sprint Corporation, Staples, The Boeing Company, Thomson Reuters, and USAA. The Summit attendee roles range from C-level to those leading and managing outsourcing engagements at their organization: CEO, CIO, President, Vice President, Head of Outsourcing, IT Sourcing Strategy & Vendor Lead, Head of Global Supplier Management, Head of Department Sourcing, VP - Procurement & Vendor Management, Director, Global IT Sourcing, Senior Director, Procurement, AVP, Global Resourcing, Director of Global Outsourcing, Senior Vice President Operations, and more.

Seen and Heard at the Summit
“There are only a few things that you can depend
on in today's world, and one of them is that the IAOP will deliver a value-packed conference experience every year. I had two new colleagues join me for their first conference, and they said it was the best conference they've ever attended.” —Michael Nacarato, Freedom Mortgage Corporation
“From finding out the latest industry trends to meeting colleagues from around the world who face the same challenges I do, I came away from OWS 17 energized with lots of ideas and resources that will help me drive value for my company.”  —Mary Lewis, Sprint

“The OWS Series is one of a kind, because of its three-day focus on the future of the Industry, current trends and challenges and sharing experiences from all around the world. The attendees are the special sauce, having business leaders from buyers, providers and advisors along with academic thought leaders all at one place to interact.” —Marko Kovacevic, Trizma

“I found it really encouraging and exciting that a women's chapter will be launched. Women face unique challenges as service providers as well as navigating in a traditionally male environment. I think a lot of good collaboration & info sharing can come out of meeting together.” —Nanaz Lobe, Merck

Two Honored as IAOP Members of the Year
IAOP recognized Mary Lewis, Manager, Sourcing, Sprint, and Marko Kovacevic, CEO, Trizma, as “Members of the Year” for their work to advance the outsourcing industry.

Mary is a co-chair of IAOP’s Voice of the Customer Chapter and is a member of the judging panel for the Global Outsourcing 100 program. She is a supply chain professional, with extensive experience in sourcing, negotiating, and managing strategic procurement agreements. A participant in Harvard University’s inaugural “Teaching Negotiation: A Symposium on Excellence and Innovation for Teachers and Trainers,” Mary speaks nationally on a broad range of supply chain and sustainability topics.

Marko is a co-chair of IAOP’s Eastern Europe Chapter and is a member of the Central & Southern Europe Regional Advisory Board. He has 15 years’ experience in areas of international relations, consulting, marketing, business development, and BPO services. Before becoming CEO of Trizma in 2012, he served in management and executive capacities in the Atlantic Council of Serbia, Megatrend University, 
Telenor, Virtuoni, Dupont Carter and Insomnia Serbia.

Leadership Hall of Fame
IAOP® also inducted Dylan Taylor, Global President and COO, Colliers International, and Ben Trowbridge, Cyber Security Managed Services Leader, Ernst & Young, into its prestigious Leadership Hall of Fame.  

Global Outsourcing 100
IAOP also announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The official lists will be premiered in a special advertising section on outsourcing in the 2nd Quarter 2017 FORTUNE 500 issue of Fortune magazine, on stands June 15, 2017. All companies included on the lists will have demonstrated their global excellence; "stars" will be awarded to all companies distinguishing themselves in one or more judging category.

Global Excellence in Outsourcing
Teams from Humana and Bristol-Meyers Squibb were honored as winners of the seventh annual Global Excellence in Outsourcing (GEO) award. The Humana – RSO Partner Services team received the award for the Innovation category and the Bristol-Myers Squibb – Service Provider Governance team received the award for the Best Practices category.

Global Outsourcing Social Responsibility Impact Award
IAOP and Information Services Group (ISG) honored CBRE, a global leading facility services provider, as the winner of its fifth annual IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA). ISG will make a cash donation in the name of CBRE to its chosen charity, CBRE Cares. 

IAOP also announced that its 21st-edition of the world-renowned Outsourcing World Summit will take place February 18-21, 2018, at the Renaissance Orlando, in Orlando, Florida. For more information and special introductory rates, see IAOP’s website.

About IAOP 
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promote professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our 120,000 members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. Visit
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