IAOP Launches Four New Centers of Excellence

Key areas include Digital Technologies, Collaborative Supplier Governance, SRO & Impact Sourcing and Future of Work


POUGHKEEPSIE, NY, July 1 – Today, IAOP announced the official launch of four new Centers of Excellence, an important step in furthering the association’s overarching dedication to the advancement of outsourcing and related business practices.

The Centers of Excellence are led by teams of IAOP Corporate Members and house a centralized collection of accessible expertise and knowledge resources such as best practices, tools, advice, education and training, and data/analytics and feature videos, webinars, podcasts, articles, research and discussion groups.

“Establishing the Centers of Excellence is part of IAOP’s work to ensure that the most cutting-edge information is available to our members globally,” said IAOP CEO, Debi Hamill.  “Today’s launch marks the next stage in a comprehensive approach to concentrate expertise around the key areas that our community members are investing in and are critical to attaining and sustaining world-class performance and value.”

The four Centers of Excellence are:

  1. Digital Technologies shares relevant knowledge resources on the use of digital technologies as our members aid their enterprises to leverage digital technologies to deliver extraordinary growth and optimization opportunities.
  2. SRO & Impact Sourcing focuses on the transformative business model of doing well by doing good through socially responsible outsourcing. Through this business practice, companies prioritize suppliers that intentionally hire and provide career development opportunities to people who otherwise have limited prospects for formal employment.
  3. Collaborative Supplier Governance focuses on enabling collaborative, successful service provider/buyer relationships by organizing and providing all parties with access to relevant knowledge resources to continuously deliver maximum potential value for all parties.
  4. Future of Work concentrates on the workforce and workplace of the future, including the most considerable disruptions to work including the pandemic, remote work, talent, supply chain, and automation.

These Centers of Excellence:

Enable collaboration between IAOP Members, enhance innovation, provide new opportunities for education and training;  foster learning by offering webinars, podcasts, conferences, research, and more, and provide greater thought-leadership opportunities for members.

While the Centers of Excellence are a work in progress and ever-evolving, the ultimate objective is to empower all stakeholder groups – buyers, providers, and advisors - to achieve their ultimate business goals.

All IAOP Professional Members may access and actively participate in the CoEs. Corporate Members may take an elevated leadership role as well as contribute content.   If you would like to get involved, email To access the Centers of Excellence, go to and click the Centers of Excellence tab.

 If you are not a member but would like to become one, visit

About IAOP:

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. IAOP connects you and your organization to its growing global community, and to the resources, you need to be successful. Visit

Media Contact:

Abbie Knowles
Communications Director, IAOP

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