Tools & Technology Innovation Chapter


The Outsourcing Tools & Technology Innovation Chapter is a chapter that typically meets via webinar to share their current and future requirements for tools that will enable organizations to improve the value that they achieve through global outsourcing contracts/relationships. The leadership team is currently working on details for the next meeting.  Please stay tuned for more information.

If you have an idea for a future meeting - topics or speakers - or would like to learn more about getting involved, please contact us. In the meantime, check out the archives to see all of the insightful meetings the chapter has held!








  • Dr. Beena George, Ph. D., Lead Co-Chair, Dean, Cameron School of Business, University of St. Thomas
  • Michael S. Mensik, COP, Co-Chair, Partner, Baker & McKenzie
  • Liz R. Evans, Co-Chair, Principal, KPMG LLP
  • Vishal Dhar, Co-Chair, CMO, SirionLabs
  • Carlos Hernandez, Co-Chair, Partner, Avasant
  • Joe Hogan, Co-Chair, Vice President, HCL Technologies
  • Matt J. Smith, Co-chair, Cognizant







This chapter will provide a forum for IAOP Customer/Provider/Advisor Members to periodically come together to:

  • Share their current and future requirements for tools that will enable organizations to improve the value that they achieve through global outsourcing contracts/relationships
  • Review leading tools and other supporting technologies available today to enable buyers/provider/advisors to improve the value obtained through global outsourcing contracts/relationships
  • Share experiences and best practices with their peers regarding the use of tools and their impact on the value achieved through global outsourcing contracts/relationships
  • Define the future standards that current and future tools providers should consider when developing future capabilities to address the needs of customer/providers/advisors involved in global outsourcing. 

IAOP Members will be able to learn, interact and share stories with users, tools vendors, service providers and other thought leaders in the industry. In addition, the Chapter will assist in setting guidance and direction for IAOP sponsored Tools Research which will be conducted periodically.

Meeting Frequency:  Quarterly  Meeting Type:  Virtual, Face-to-Face at OWS



  • ToolsMap - Download the ToolsMAP
  • July 9, 2015 - The Opportunities & Challenges with Automation & RPA   State of Global Business Services - Robotic Process Automation
  • September 18, 2014 - Global Sourcing Insights and How Advanced Tools & Technologies are Impacting the Global Financial Services Industry  - Brace for Impact: Why Robotic Process Automation Will Forever Change Outsourcing - How Delphi, a leading automotive manufacturer is using advanced technologies to unlock new value from their Systems of Record utilizing Systems of Engagement solutions - Financial Services Regulatory Compliance and Supplier Performance Management – USAA’s Journey to Transform Enterprise-Wide Supplier Management - A Case Study - Governing Multi-Sourcing Environments Using Advanced Tools &Technologies - Reshaping the Extended Enterprise through Social Media Technologies 
  • April 16, 2014 - Tools that are used for Outsourcing Governance    Download the presentation
  • January 28, 2014 - How the use of advanced tools and technologies can enable improved business outcomes for outsourcing customers, providers and advisors   Download the presentation
  • November 13, 2012  - Transforming The Outsourcing Industry - Use of Advanced Tools & Technologies in Human Capital Management  Download the presentation    Playback the webinar
  • The 2011 Outsourcing Tools & Technology Symposium – East   Download the presentations
  • January 12, 2011 - Advanced Tools & Technology Reshaping the Global Outsourcing Industry    Download the presentation
  • The 2010 Outsourcing Tools & Technology Symposium   View the Program
  • June 8, 2010 - Using Tools to Assist Governance of Outsourcing Relationships  Download the presentation 
  • May 20, 2010 - Use of Tools & Advanced Technologies to Improve the Value in the Outsourcing Contracting Process   Download the presentation 
  • April 21, 2010 - The Use of Tools to Optimize Risk/Compliance in Outsourcing Contracts/Relationships  Download the presentation


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