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RETURNING TO WORK WILL MEAN MORE SPACE, FEWER PEOPLE AND MANY POSSIBILITIES  When employees return to work in the short- and longer-term, the office environment won’t be the same as the one they left behind before the pandemic – and that can be positive for companies and their workforces.  


Expect a big reboot and not much to look or feel the same in the workplace. IAOP member experts working for the world’s largest commercial real estate firms predict that there will be fewer people, more space and plenty of opportunities for companies to reinvent themselves for the future. 





Creating Economic Inclusion and Social Impact


Service Delivery Evolves to a "New Normal"
Claro Webinar Explores Implications of Move to Remote Workplaces


Revolutionize Your Customer Experience by Investing in Digital Transformation
Take the Plunge, and Reap the Rewards of Digital Transformation


Privacy Shield Is Gone. Now, What About Your Data Transfers?
Facts on Data Transfer and Compliance with EU GDPR


Giving Thanks
A Message from IAOP’s CEO


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 Public Article The autonomous supply chain | 66% of supply chain leaders say their levels of manual processing are high. Moving to an autonomous supply chain can help you deliver cognitive, touchless operations and transparent data-driven decisions. Based on the insights of Capgemini’s latest report with NelsonHall, Jörg Junghanns, Nilesh Kulkarni and Dharmendra Patwardhan in this series, helps you navigate your journey to an autonomous supply chain, and highlights key success elements and the support an external service provider can give to assist you to make this a frictionless journey. More »

 Professional Membership Required Impact Cultivating | Impact sourcing is the new business lingo.  Companies are touting their approach to impact sourcing and showcasing their civic mindedness. In many cases, they truly believe in the concept and have a solid strategy and implementation plans for achieving real benefits that impact society. The goal, however, should be to achieve long lasting change for individuals and communities. As important as impact sourcing is in creating a better world, we need to think about impact “cultivating.”  If you wish to reforest a barren landscape, you must start with seeds and nurture the saplings until you have fully developed strong, resilient trees. It requires time, effort, and investment.  Cultivating requires providing ongoing skills and knowledge that will allow participants to adapt to changing situations, so they will not be left behind again. We already see the effect of technology eliminating low skilled positions. Many supporting fields, such as medicine, are under prepared and under staffed. In this article, let’s look at impact cultivation and the foundation it creates for impact sourcing. More »

 Public Article A research paper and essential guide for manufacturing and CPG firms | Supply chains today are under pressure like never before, with a more volatile and complex global trade environment putting pressure on business leaders to move to more autonomous supply chains. This paper by NelsonHall identifies the challenges in supply chain transformation and the benefits organizations are looking for from the implementation of an autonomous supply chain. Based on interviews with 50 supply chain leaders in major enterprises across North America, the UK, and Europe, this paper aims to assist supply chain leaders in major manufacturing and CPG enterprises in understanding and benchmarking their supply chain issues and approaches to supply chain transformation. More »

 Public Article The Frictionless Enterprise – eliminating frictions in business operations | Test drive the Frictionless Enterprise with Manuel Sevilla and Lee Beardmore, as they discuss how removing bottlenecks and friction from your business operations creates better relationships in your business ecosystem. More »

 Public Article HR Service Transformation - Solutions | Robert Dutcher (HR Transformation Manager, Capgemini’s Business Services) presents four factors that can help inform a comprehensive approach to HR service transformation to deliver a frictionless employee experience. Learn more about enhancing your employee experience with next-generation digital HR operations that will help your organization move towards realizing – what we call – the Frictionless Enterprise. More »

 Public Article AI and ethics – why is it important? | Customers increasingly trust their interactions with AI systems. Lee Beardmore (Vice President and Chief Innovation Officer, Capgemini’s Business Services) talks about why getting AI ethics right isn't just a moral responsibility but a business imperative. More »


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